If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Wisecars will not sell or rent any personally identifiable information. Free cancellation up to 48hrs before trip. If you have any questions, please feel free to contact us. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. It might take your bank extra time to settle the amount. If you have already provided us with your flight details, the car rental company will be able to track your flight. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. Manage bookings effortlessly. The Car Rental Company must give its consent to repairs and replacements. You may need an international driving permit (IDP) to drive in some countries. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. If you are late for your pick-up, you could lose your car. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. All related documentation must be kept if an insurance claim is submitted. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. In peak periods this may not be achievable. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Wisecars does not own or operate any Car Rental Companies. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. The price is at end only a quarter of thee rate! Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. You will have to leave a deposit for the fuel. In case you have any question, don't hesitate to contact us through [email protected] a nice day!Kind regards,Rachel from Wisecars. Due to this protection, it cannot be read by any third party. She was very kind and helpful! Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Wisecars will process your cancellation refunds in 7 days. Email Protect your account with two-step authentication Thanks! Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. Wisecars falsely advertised vehicles for rental on their website. Verification can help ensure real people write reviews about real companies. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. Wisecars cannot amend the drop-off time once the rental has already begun. As with any amendments, just scroll down to the bottom of this page and create a support ticket. However, this is not true. 1 year ago. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Even worse, they've created hundreds of fake 'good' reviews to fool people. Please note, it is your responsibility to provide all the above-mentioned documents. There might be differences based on offers. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. When you rent a car, you will usually need excess coverage. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Please note that all additional drivers must also show a valid driving licence at pick-up. We used in October 2022. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. The rules that apply to the main driver also apply to any additional drivers. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. This one doesn't really need an explanation. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. All rights reserved. I had questions about requirements of car insurance. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. 2023 Wisecars. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. All rights reserved. Surely it's illegal in USA to drive with no insurance. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. All bookings include free cancellation up to 48 hours before the pick-up time. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Even a basic insurance. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). I booked a rental car in Germany and had a flight get delayed that was going to make me late. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered.
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